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SunMaxx Solar: Customer Satisfaction Guaranteed

You may not be aware of this...but SunMaxx Solar has a 98.5% customer satisfaction rating! Over the years, we have helped tens-of-thousands of home and business owners across the United States, and around the world, meet their solar energy needs and desires with the price, service and support that they demand.

SunMaxx Solar Has A 98.5% Customer Satisfaction Rating!

You may not be aware of this...but SunMaxx Solar has a 98.5% customer satisfaction rating! Over the years, we have helped tens-of-thousands of home and business owners across the United States, and around the world, meet their solar energy needs and desires with the price, service and support that they demand.

We have worked with large corporations and small businesses...home owners just like you as well as grade schools, colleges and other institutes of higher learning to utilize the industry's leading solar energy products and the latest solar technology to help them slash energy bills and be more green and energy efficient along the way. And, more than 99% of these customers...tens-of-thousands...have found solar energy to be exactly what we call it...the best opportunity to save money and do something good for the environment without sacrificing performance and the comforts of modern life.

What Are Our Satisfied Customers Saying Right Now?

Father Gordon Installs Solar Thermal Thermosyphon System on His Home

Hi this is Todd Paternoster with SunMaxx Solar, here in Sidney, New York, doing a little solar tour. We happened to run into our very own Father Gordon from the Sacred Heart Parish. Father Gordon was one of our early customers back then. A few years ago he installed a couple of thermal siphons.

Dr. Benham and the Solar Thermal System on His Home

Hi this is Todd Paternoster with SunMaxx Solar, continuing with our Sidney New York Solar Tour. This is one of the pioneers, Dr. Stephen Benham...one of the SunMaxx certified installers installed for him a 180-square foot solar thermal system tied into two tanks. He’s got a 275 (gallon) non-pressurized tank, and an 80-gallon pressurized tank. He’s got four collectors on the roof and two on the ground. Here’s Dr. Benham right now, so thanks for coming out and joining us Dr. Benham.

George and the Solar Thermal System Install on His Apartment Building In Sidney NY

Todd Paternoster with SunMaxx Solar, continuing the Sidney Solar Tour. We ran into another homeowner, George Edwards, who installed the system on his own. It was a pretty big undertaking for anybody, let alone someone who wasn’t necessarily a certified installer. I don’t know, I can’t think of anybody that I’ve experienced that’s been able to take a system like this and get it functional without the proper training. So what George has got is a 300 (evacuated) tube system, with a 900-gallon storage tank that throws hot air into his rental apartment building.

Frequent Customer Complaints & How We've Fixed Them!

Junky Products That Never Work, Or Stop Working Shortly After Purchase:
It is our goal to provide our customers with the most complete selection of top-quality solar products on the market. Sometimes, in our desire to launch certain new products, we choose a product that may have design flaws that keep it from operating correctly under certain conditions. Becuase of this, and because we take the feedback of our customers very seriously, we are constantly evaluating our product lines, identifying products with high rates of problems & returns, and replacing them with products that operate better. In the last year, we have identified, and removed, more than 50 products that had a history of high customer complaints...and we will continue to do so in the future!

Products Are Out Of Stock With Long Wait Times:
Unfortunately, this is one of the most difficult realities of the solar industry. Becuase of the specialized nature of these products, the growing desire for solar products, and the fact that more than 80% of all solar products sold in the United States are manufactured overseas, if a product goes out of stock, it can take a good chunk of time to get that product restocked. However, we make every effort to ensure that all of our products are in stock, or that a replenishment order is automatically submitted on low-stock items. In fact, over the last year, we have cut down the average wait time for our most popular products dramatically, by ensuring a full stock, and cyclical production schedule for replenishment.

Can't Get Ahold Of Anyone For Customer Service / Sales:
Becuase of high order volumes, and many requests for technical assistance because of the difficult nature of working with solar products, there are times when it is difficult to have a representative available at every second of the day. Knowing that this has been an issue in the past, and may continue to be an issue into the future, we have taken extraordinary measures to ensure that each and every customer has multiple avenues of contacting our customer service, sales and technical support departments. You can contact us by phone (M-F 8am to 5pm), via email / website contact forms, by submitting a support ticket, and we also recommend that customers post any questions or comments that they may have on our Facebook page as another way to get in touch directly with our team.

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Contact SunMaxx Solar SunMaxx Solar
Sales & Main Office
Rte 206
Bainbridge, NY 13733

P: 1.877.SUNMAXX
P: 1.877.786.6299
www.SunMaxxSolar.com